Privacy policy

Last Updated: February 15, 2026

At Norvia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make a purchase.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

a) Personal Information

  • Full name
  • Billing and shipping address
  • Phone number
  • Email address
  • Order details

b) Payment Information

All payments are securely processed through authorized payment gateway providers. We do not store your debit/credit card details on our servers.

c) Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage data

This information helps us improve website performance and prevent fraud.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders
  • To arrange shipping and delivery
  • To provide customer support
  • To send order updates via SMS or email
  • To prevent fraudulent transactions
  • To improve our website and services

We do not sell or rent your personal information to third parties.

3. Sharing of Information

We may share your information only when necessary with:

  • Payment gateway providers
  • Courier and logistics partners
  • Technology service providers
  • Legal authorities when required by law

All third parties are required to handle your information securely and only for authorized purposes.

4. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

You are responsible for maintaining the confidentiality of your account information.

5. Cookies

Our website may use cookies and similar tracking technologies to:

  • Improve user experience
  • Remember your preferences
  • Analyze website traffic

You can disable cookies in your browser settings if you prefer.

6. Retention of Data

We retain your personal information only as long as necessary:

  • To fulfill your orders
  • To comply with legal and tax obligations
  • To resolve disputes

7. Your Rights

You may request:

  • Access to your personal data
  • Correction of incorrect information
  • Deletion of your account (subject to legal requirements)

To exercise any of these rights, contact us at: support@norvia.in

8. Children’s Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Information

If you have any questions regarding this Privacy Policy, you may contact us at:

support@norvia.in